The Sofitel Legend Santa Clara Hotel has just received a 100 out of 100 score in the annual review conducted by the Fine Hotels & Resorts Program, aimed at the most exclusive American Express customers.

The criteria for this score are excellence in service, the knowledge that hotel ambassadors have about the program benefits, the quality of products such as amenities, attention, gastronomy, among other criteria.

The mystery shopper visits are conducted to the selected hotels by the Fine Hotels & Resorts Program once a year to be part of the network in order to monitor the quality of service to their VIP customers and are an essential condition to continue with the membership.

Sofitel Legend Santa Clara joined the program in 2013 thereby adding to the list of best luxury properties in the world by being accepted into this important market leader program in Luxury accommodation Worldwide.

The Fine Hotels & Resorts Program is aimed at Platinum and Centurion customers without credit limit and offers a portfolio of more than 500 of the world’s finest hotels and resorts with a range of benefits and access to a variety of services and exclusive privileges.

Sofitel Legend Santa Clara Hotel, www.sofitel-legend.com/cartagena/en/