Orient-Express Hotels, owner, part owner or manager of 46 luxury hotel, restaurant, tourist train and river cruise properties in 22 countries, has announced the appointment of Ralph Aruzza as Chief Sales & Marketing Officer, effective February 26, 2013. Based in London, Aruzza will be responsible for strategic marketing, global sales and corporate communications departments.
“I worked with Ralph Aruzza for many years at Rosewood Hotels & Resorts, where he played a central role in building our brand positioning strategy and customer relationship management tools,” said John M. Scott, President and Chief Executive Officer. “Ralph has a strong results driven track record in sales, having established an industry leading distribution organization that delivered revenue increases across all business segments. I am confident that he can be immediately effective in leading our global sales disciplines, while taking the strategic marketing of our properties to the next level.”
Aruzza, who has 35 years of experience in the luxury hotel sector, had been Vice President of Sales & Marketing for Rosewood Hotels & Resorts since 2006. During his seven year tenure at Rosewood, he oversaw all strategic brand initiatives and global sales networks, while directing the Channel Management and Customer Relationship Management disciplines. Aruzza began his career at Hyatt Hotels & Resorts and held various marketing positions at Four Seasons Hotels and Resorts, the Ritz-Carlton Hotel Company, and Camberley Hotels and Coastal Hotel Group.
Aruzza’s appointment follows the departure of David Williams, the Company’s former Chief Marketing Officer, in January 2013. Scott said, “On behalf of Orient-Express Hotels Ltd., I want to thank David for his contribution to the Company over the past 32 years and wish him well in his future endeavours.”
Orient-Express Hotels, www.orient-express.com